Frequently Asked Questions
Please contact us if you are not finding the answer(s) you need.
All our cars are thoroughly inspected and maintained between rentals to ensure safe and problem free rental experience. In the event of an accident or break down, regardless of circumstance and location, we will do our best to replace the car with another vehicle of similar standard or better within 24 hours of reported incident.
What documents do I need for renting a car
You need a valid driver’s licence, passport and a credit card. A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. This credit card imprint may be used to pay all extra charges as extra insurance, speeding and parking fines, damages or cost, other than specified in the contract, due to lessee's use of the car.
Do you offer extra insurance
Yes we offer optionally TP, GP, SCDW and SAAP (see terms).
Is a credit card required
See: What documents do I need for renting a car
Booking and Payment
The general rule is that we charge your credit card at the day of booking the car.
If you have special wishes regarding payment, please contact us at: firstname.lastname@example.org
Please note that our fleet of cars run on gasoline or diesel fuel. We delivered the car with a full tank and the car should be returned with a full tank, if the fuel tank is less than full we will top it off and charge for the extra fuel in addition to a small refill fee according to our price list at any given time.
Drop-Off and pick-up location
We can deliver anywhere in the general Reykjavik area for a small fee of 3000 ISK. Deliveries at our Reykjavik metro office is free of charge! Delivery and pickup in Keflavik International airport is optional for a small fee (see booking specifics)
How to pick up rental car at KEF international airport
An agent from us will greet you in the arrival hall when you get through customs with your name on a board and bring you to your rental car.
Can I take the rental car cross borders
Leaving Iceland in our rental cars is strictly prohibited!
Local value added tax (VAT) of 25,5% is included in prices.
Can I cancel a reservation
Cancellation policy is as follows:
- Cancelation 30 days prior or more – no charge
- Cancelation 15 to 29 days prior – 40% charge
- Cancelation 7 to 14 days prior – 65% charge
- Cancelation 6 days prior or no show – 100% charge